Welcome to Pourandbead. Below you will find answers to common questions about ordering, payment, delivery, returns and refunds. If you need further assistance, please contact us at pricing@pourandbead.com.
1. What Products Does Pourandbead Offer?
Pourandbead offers a range of craft and DIY supplies for customers who enjoy creative projects, personal hobbies and handmade activities. Product descriptions and available options are displayed on the relevant product pages.
2. Which Payment Methods Do You Accept?
We accept the following payment methods where available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets displayed during checkout
Available options may vary according to the customer’s location, device and payment provider requirements. Payment must be authorised before an order proceeds to processing.
3. Who Processes Payments?
Payments on our website are processed by Stripe, an independent payment service provider. Customers can complete eligible payments through the available checkout options without creating a Stripe account. Some payment methods may require additional verification through the relevant provider or card issuer.
4. How Long Does Order Processing Take?
Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
Once your order has been dispatched, you will receive a tracking email at the email address provided during checkout.
5. How Long Does Delivery Take?
We offer delivery to European destinations through priority services provided by carriers such as DHL, FedEx and UPS, subject to destination availability.
Estimated transit time is 5–9 business days after dispatch. This period is separate from the order processing time.
Delivery estimates may be affected by destination-specific conditions, public holidays and carrier operations.
6. Will I Receive Tracking Updates?
Yes. We send tracking emails to the email address provided at checkout at key stages of the delivery process, which may include:
- Order dispatch
- Arrival at a carrier facility
- Progress through the local delivery network
- Local delivery updates, where available
Please check your inbox and spam folder if you cannot find a tracking email. You can also contact us for assistance with your tracking reference.
7. What Happens If My Order Is Delayed or Missing?
If your order has not arrived within the estimated 5–9 business-day transit period, please email pricing@pourandbead.com with your order number.
We will review the tracking information and, where appropriate, investigate the matter with the carrier. Depending on the findings and circumstances, we may arrange a replacement or a full refund.
Your statutory rights concerning delayed or missing deliveries remain unaffected. Where applicable law entitles you to cancel an order and receive a refund, this right will be respected.
8. Can I Return an Item If I Change My Mind?
For eligible online purchases delivered to consumers in the European Union, you generally have a statutory 14-day right of withdrawal from the day you, or a person nominated by you other than the carrier, receive the goods.
To exercise this right, email pricing@pourandbead.com within the applicable period and clearly state that you wish to withdraw from your purchase. Please include your order number.
After notifying us, you should return the goods within 14 days, unless applicable law provides otherwise. Unless we have agreed to cover the cost or the law requires otherwise, you may be responsible for the direct return costs of a change-of-mind return, provided the required information was supplied before purchase.
Eligible refunds will be processed in accordance with applicable law. We may withhold reimbursement until the goods are received or evidence of their return is provided, whichever occurs first, where legally permitted.
9. What Should I Do If My Order Arrives Damaged, Faulty or Incorrect?
Please contact pricing@pourandbead.com as soon as reasonably possible after discovering the issue. Include your order number, a short description and clear photographs of the affected item and packaging, where available.
For straightforward cases, we may arrange a refund or replacement based on the information supplied, without requiring the damaged item to be returned.
If further assessment is needed, we will explain the next steps. Any return requirements and associated costs will be handled in accordance with applicable law.
These arrangements do not limit your statutory rights concerning faulty or non-conforming goods, including any applicable rights to repair, replacement, price reduction or refund.
10. How Are Refunds Issued?
Approved refunds are generally made to the original payment method unless another arrangement is agreed or required by law.
The processing period depends on the nature of the request, any required return or investigation, and the relevant payment provider’s processing time. Where statutory refund deadlines apply, we will comply with those requirements.
11. Can I Cancel an Order After Placing It?
If you wish to cancel an order before dispatch, please contact pricing@pourandbead.com promptly and include your order number. We will make reasonable efforts to stop processing where practicable.
If the order has already been dispatched, the applicable withdrawal and return procedures will apply. This does not affect any statutory cancellation rights available to you.
12. How Can I Contact Customer Support?
For questions about products, orders, payments, delivery, returns or refunds, please contact us using the details below.
You may email us at any time. We aim to respond to enquiries within 24 hours, although response times may vary depending on the nature and volume of requests.
Brand: Pourandbead
Registered Company: SERVICIOS COMERCIALES TECFLO, S. DE R.L. DE C.V.
Registration Number: SCT200625PFA
Email: pricing@pourandbead.com
Telephone: +52 2292647803
Business Address: Calle Los Pirús 122-A, Col. Jalatlaco, Oaxaca de Juárez, Oaxaca, C.P. 68080, Mexico
Website: www.pourandbead.com
13. Where Can I Read Your Other Policies?
Please refer to the relevant pages on our website for further information about privacy, cookies, payment processing, delivery, returns and refunds. These policies should be read together with these FAQs and the applicable Terms and Conditions.