1. Order Processing
Pourandbead processes orders within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays.
Processing includes order review, preparation, packing and dispatch arrangements. Orders placed during busy periods or public holidays may require additional processing time. If a material delay is expected, we will notify the customer using the contact details provided at checkout.
2. Shipping Destinations and Delivery Time
Pourandbead serves customers across Europe and uses priority delivery services, including DHL, FedEx and UPS Priority, depending on destination and carrier availability.
The estimated transit time is 5–9 business days from dispatch. This period is separate from the order processing time of 1–3 business days.
Delivery estimates are calculated in business days and may be affected by circumstances such as adverse weather, carrier operational delays, customs procedures, public holidays or incorrect delivery details. If an issue arises, we will review the available tracking information and take reasonable steps to assist with delivery.
3. Shipping Origin
Orders are dispatched from:
Calle Los Pirús 122-A, Col. Jalatlaco, Oaxaca de Juárez, Oaxaca, C.P. 68080, Mexico.
The dispatch location is provided for delivery information and does not alter any mandatory consumer rights applicable in the customer’s country of residence.
4. Tracking Notifications
Customers will receive tracking emails at the email address supplied at checkout. Notifications are intended to provide updates at key stages, including:
- Order dispatch.
- Arrival at a carrier facility or logistics point.
- Local delivery or the final delivery stage, where tracking updates are available.
Customers should check their inbox and junk or spam folder for these messages. Tracking information may take some time to appear after dispatch, depending on the carrier’s systems.
Customers are responsible for providing a valid email address and accurate delivery details. If any information needs to be corrected, please contact us promptly.
5. Delayed, Missing or Undelivered Orders
If an order has not arrived within the estimated transit period of 5–9 business days after dispatch, please contact us with your order number and tracking details.
Pourandbead will review the shipment status and, where appropriate, open an enquiry with the carrier. Following the findings and the circumstances of the order, we will determine an appropriate resolution, which may include a full refund or a replacement shipment.
Where applicable law requires a particular remedy or timeframe, those requirements will take precedence. Nothing in this policy limits statutory rights relating to non-delivery or delayed delivery.
6. Incorrect Address and Delivery Attempts
Customers should check that their delivery address and contact details are complete and accurate before placing an order.
If an order cannot be delivered because the address supplied is incorrect or incomplete, or because the recipient does not follow the carrier’s delivery instructions, please contact us as soon as possible. We will review the available options with the carrier.
Any additional charges or arrangements will be handled in accordance with applicable law. This policy does not exclude remedies available to customers where the delivery issue is attributable to Pourandbead.
7. Receipt of Goods and Delivery Issues
Customers are encouraged to inspect their order upon arrival. If an item arrives damaged, is missing from the parcel, or does not match the order, please email us promptly with the order number and relevant photographs or other supporting details.
We will assess the information and explain the available next steps. Depending on the circumstances, this may include a replacement or refund. Where a return is legally required and appropriate, we will provide instructions.
Customers retain their applicable statutory rights concerning faulty, damaged, incorrect or undelivered goods. Any reporting request in this policy does not remove rights that cannot lawfully be excluded or restricted.
8. Customs and Delivery Charges
Depending on the destination and the circumstances of the shipment, customs procedures or other delivery-related requirements may apply. Any charges that are legally payable by the customer will be communicated where required by applicable law.
Pourandbead will comply with relevant requirements concerning the disclosure of prices, delivery charges and other mandatory information before an order is placed.
9. Contact Information
For questions about shipping, tracking or delayed orders, please contact us by email. Please include your order number so that we can review your enquiry.
Brand: Pourandbead
Registered Company: SERVICIOS COMERCIALES TECFLO, S. DE R.L. DE C.V.
Registration Number: SCT200625PFA
Email: pricing@pourandbead.com
Telephone: +52 2292647803
Address: Calle Los Pirús 122-A, Col. Jalatlaco, Oaxaca de Juárez, Oaxaca, C.P. 68080, Mexico
Website: www.pourandbead.com
We aim to respond to shipping enquiries within 24 hours on business days.